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Service support Service
Service Service commitment

Service purpose:  

 

Aotexun company "sincere service, with the greatest sincerity to meet the needs of users." For one of the corporate culture, established a strong technical support and service professional team, for the Users provide a variety of technical training and technical support to help users choose and use the product correctly Products, timely for The user eliminates the faults in use. At the same time, through a wide range of after-sales collection All kinds of faults, problems, opinions and requirements in the service are constantly improved and improved Design, manufacturing and service quality, to provide users with quality products and services.

 

 

Quality assurance and after sales service commitment

 

1. The warranty period is within 12 months after the project is put into operation or within 18 months after the product is delivered.  

 

2. Our company is responsible for the quality of purchased spare parts and equipment, and carries out strict quality inspection on the purchased parts and equipment.  

 

3. Our company guarantees that the equipment provided by our company is brand new and unused, which has passed strict factory performance test and quality inspection, and has advanced technology, mature and reliable modern products. Ensure that the equipment provided meets the quality, specification and performance specified in the bidding documents. Ensure that the equipment provided is installed correctly and operated safely and reliably under normal operation and maintenance.   

 

4. During the warranty period specified in the contract, our company shall be responsible for repairing or replacing the defective equipment free of charge for any damage, defect or failure of the supplied equipment due to defects in design, manufacturing, materials and purchased supporting parts, so as to meet the requirements specified in the technical conditions.  

 

5. Beyond the warranty period, our company has the obligation to implement paid lifelong maintenance for the equipment provided.  

 

6. Our company guarantees to respond to the maintenance needs of users in a timely manner after receiving complaints from users.

 

 

Establish user files and improve product quality

 

In addition to collecting, handling and tracking the complaints of users, the customer service department also formulates a return visit plan for users and actively asks for users' opinions on a regular basis, such as visiting users and issuing "user opinion questionnaire". At the same time, user files should be established to record the operation of products, so as to provide basis for improving product quality and service quality.

 

In order to make users better understand the characteristics, use and maintenance of the company's products, and to ensure that the inherent use value of the products is brought into full play and the service life of the products is extended, the training department is set up to train users and internal staff. The training services provided to users include:

 

1. Training of on-site operators: after the installation and commissioning of the equipment, the engineering and technical personnel of our company will train the field operators, mainly on the knowledge of installation, use and maintenance, so that the field operators can correctly operate the equipment and the daily maintenance and troubleshooting of the equipment.

 

two Organize users to the company for training: users are required to organize training in the company, and full-time teachers with various abilities are selected by the company to give lectures. The training contents include: comprehensive understanding of the working principle of the product, knowledge of hardware and software, understanding of the installation, use, operation and maintenance of the product, understanding the treatment methods of common faults and the status quo of related technologies, as well as the comparison of similar products Etc.

 

3. The company sends full-time training teachers to the user's unit for training: according to the requirements of application users, our company can send full-time training teachers to the user's unit for training, use, operation and maintenance of the training, understand the treatment methods of common faults, the status quo of relevant technologies and the comparison with similar products.

 

 

Service Information:

 

The customer service department has a hotline service, and full-time engineers accept the calls from users to ensure that users can get technical support and service in time in the process of using the equipment. For the complaints of equipment failure, our company guarantees to respond to the maintenance needs of users in a timely manner after receiving complaints from users. No matter when and where, our company guarantees that we will solve the problems existing in the equipment as soon as possible.

 

Hotline: 0755-26520513; 0755-26520522

Copyright? 2005 - 2016 Shenzhen aotexun Power Equipment Co., Ltd
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